Quality

24/7 eyes-on-glass NOC teams in 3 time zones

Are you struggling with a mixture of random suppliers to deliver consistent quality for your voice applications? DID Logic can offer local resources and regional telecom expertise to help you overcome those challenges.

LNP workflow is automated and relies on established processes per national regulations. We facilitate the port locally using our onshore telco resources in the US, Canada, UK, Australia, New Zealand, the Netherlands and Spain. This list is growing as we license more PoPs. Porting is also available in an additional 36 countries

Depending on the jurisdiction, we can port Toll Free DIDs, local geographical numbers, or both. Some countries have restrictive regulations that disallow certain types of number portability. Our team can help you with your porting options in certain historically difficult markets such as South Africa, Hong Kong, or Malaysia.

Workforce quality

Our voice experts have hands-on experience with a variety of PBX gear and can help you navigate the regulatory environment in a specific country. You will not get redirected from one department to another.

Support by Network Engineers holding an active Cisco CCIE certification.

Receive support responses directly from Engineering team.

Account managers and engineers take responsibility and own your issue.

Carriers

  • In-country connections. No loops.
  • Multiple domestic carriers per PoP.
  • National mobile and fixed operators.
  • Homed to the same local facility
    as the carrier.

Testing

  • In-country SIM testing.
  • Manual calls placed by QC staff.
  • POLQA testing (Perceptual Model).
  • Live human monitoring.

Network

  • Listed carrier member in key IXPs.
  • IP transit from Tier 1 carriers.
  • Own Autonomous System and RIPE space.
  • Own hardware, racks and cross-connects.

Performance

  • Guaranteed CLI and DTMF support.
  • Correct ringback tones in each country.
  • Clear, natural audio and no compression.
  • Minimal perceived voice delays.